The exchange process speed depends on the cryptocurrency network speed and your preferred payment method.

Card payments are usually faster, taking only minutes for the funds to be transferred. 

Bank transfers may take up to 1-3 business days. 

If your bank provides Instant SEPA payments, then the process is much faster.

In any case, we start the exchange process immediately after we’ve received the deposit on our side.

If your exchange is stuck on a certain status for a long time, please refer to the appropriate article in the Issues/Troubleshooting category or contact our support team.