The exchange process speed depends on the currency network speed and SEPA transfer speed.

In working days it usually takes 3-6 hours to make an exchange. In case you submit the order on the weekend, the funds will arrive only on Monday. 

After we receive funds to the bank account (depending on network speed) Receiving can take normally an hour for the exchanged funds to be delivered to your crypto wallet.

If your exchange is stuck on a certain status for a long time, please refer to the appropriate article in the Issues/Troubleshooting category or contact our support team.