Guardarian can make a refund only under certain circumstances. Due to the market specifics, we are unable to provide you a full list of cases where a refund is guaranteed.
Cases when it's impossible to make a refund:
The order is finished and crypto funds are already on chain.
The order completely passed the exchange stage
Always make sure to get in touch with our support team to find out if there is a possibility to get a refund for your exchange.