Issues/Troubleshooting

How can I cancel a transaction?
The only option to cancel a transaction is by clicking on the ‘Cancel transaction’ button on the step of KYC verification. When we receive funds on our ban...
Mon, 21 Mar, 2022 at 4:37 PM
What to do if I submitted a wrong crypto address?
If funds are sent to an incorrect address, we sadly can’t help you as they become unrecoverable. It is extremely important to double-check the destination c...
Mon, 21 Mar, 2022 at 4:35 PM
Why have I received a refund?
There can be several reasons why you received a refund. Here are a few that are most common: Name and Surname received SEPA payment mismatches with the na...
Fri, 21 Jan, 2022 at 2:50 PM
Why am I blocked?
A customer will be blocked if he is found on any sanctioned list (e.g OAFC, EU, UN, HMT etc) for any kind of crime ranging from money laundering to terroris...
Fri, 21 Jan, 2022 at 2:52 PM