Issues/Troubleshooting

How can I cancel the transaction?
The only option to cancel a transaction is by clicking on the ‘Cancel transaction’ button on the step of KYC verification. When we receive funds on our ban...
Wed, 9 Dec, 2020 at 11:10 AM
What to do if I submitted wrong crypto address?
If funds are sent to an incorrect address, we can’t help you. If funds are sent to a wrong crypto address, they become unrecoverable. It is extremely import...
Wed, 9 Dec, 2020 at 11:11 AM
Why i have received a refund?
There can be several reasons why you received a refund: Name and Surname received SEPA payment mismatches with the name provided in KYC verification step....
Wed, 9 Dec, 2020 at 11:13 AM
Why am i blocked?
A customer will be blocked if he is found on any sanctioned list (e.g OAFC, EU, UN, HMT etc) for any kind of crime ranging from money laundering to terroris...
Wed, 9 Dec, 2020 at 11:15 AM