Why am I blocked?

Modified on Fri, 18 Apr at 11:26 AM

A customer will be blocked if they are found on any sanctioned list (e.g. OFAC, EU, UN, HMT, etc.) for any type of criminal activity, including but not limited to money laundering, terrorism financing, drug trafficking, and other related offenses. Customers identified on such lists are immediately blocked and cannot access our services.


Additionally, we implement rigorous security verifications throughout the exchange process to ensure a safe environment for our users. Depending on the outcome of these verifications, your access may be restricted. While we’re unable to share further details, please rest assured that any incomplete exchange will be fully refunded to the customer.

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